Archive for August2010

Customer Service: A Bad Concept?

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While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

How Hot Does A Barrel Fire Have To Get For Proper Helmet Crustiness?

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I have found, for example, in the individual with a dozen patches on his or her coat, an inverse relationship between the “advertising” and how much I trust their “experience” on the scene.

Roto-Ray and Federal Q’s On POV?

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By mentioning the Roto-Ray, the Federal Q, and POVs in one title, I’m going to be the high flyer of the internet.

A Little Safety Parable

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Firefighting isn’t Jackass: There is a serious difference between taking stupid risks and calculated risks.

Stuck In The Past

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When your organization is experiencing such dysfunction that it is obvious even to the newest recruit, then how clueless are you to insist that everything is coming up roses?