While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.
I have found, for example, in the individual with a dozen patches on his or her coat, an inverse relationship between the “advertising” and how much I trust their “experience” on the scene.
When your organization is experiencing such dysfunction that it is obvious even to the newest recruit, then how clueless are you to insist that everything is coming up roses?
Allen Cameron Eulogies Well written, Mick. So sorry for your lost. Thank you for sharing.
2017-06-25 20:23:43
Simon Javizian The Roto-Ray: Beauty or Beast? I just found you!!! The rotating lights are an indelible part of my memory. I was born in Detroit in the '30s and our Detroit Fire Dept had the rotating lights above the front bumper, or high up, on the end of a vertical staff. YOU COULD SEE THEM COMING BLOCKS AWAY!! What memories. I…
2017-05-22 23:54:18
Carol Mayers Wingeier Ending or Beginning? Beautifully said. I know how hard it is to move on to another stage in your life but there is always something new out there, something more to learn, something more to teach another. All those skills you've learned and taught have a purpose and you never know when one of them will come in…
2017-05-06 17:30:16
oldnuke Thirty-Five “What the **** are you thinking?” Man, you sound like my first Chief (in a good way). He never raised his voice to me or threatened me, but he got my attention (in a good way) every time. It has been forty years and I still think about him, even though I've left the (volunteer)…
2017-01-03 01:43:39
Michael "Mick" Mayers The Preamble to all Posts Thanks for the feedback and sorry it took so long to reply. I will definitely check out your article. We have been going through a lot in our organization (and in my life) lately, between reaccreditation, then a little storm that passed through and directly hit us, and of course, our recovery. But I'm trying…
2016-11-13 12:26:04
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