CRM – Wrapping It Up

I could probably go on talking about crew resource management for a while, but what I’m hoping instead is that you realize what I’m trying to point out now and make a plan to investigate it further. CRM is a communication tool and it provides you an opportunity to improve performance through collaborative decision-making. 

This isn’t an effort to undermine authority.  CRM aims to take the information being observed by the others on your team and encourage participation in the event, to the point that we increase situational awareness.

When we place boundaries on communication because we perceive ourselves to be the sole source of appropriate information, we prohibit a valuable source of feedback.  If your team fails because you failed to listen, it isn’t their fault, it is all yours.

But if you think CRM will only help you when things are going south, I’ll point this out to you; the more you use a tool, the more familiar you get with its intricacies.  You can appreciate the feel of the tool, the balance, and you can judge the tool’s capabilities better.  If you use incident command on a regular basis, when a big incident occurs, you are more fluid in implementing those skills.  And likewise, if you use the skills and knowledge acquired through the everyday use of CRM, you will be more prepared when a critical event occurs to stop blocking out the input of others and to use your whole team to gather the data you need.

Don’t be so overwhelmed with your opinion of your expertise that you can’t listen to other views.  That’s not a trait of a wise man; it is the folly of the clueless.

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Michael "Mick" Mayers

Deputy Fire Chief - Operations Division for Hilton Head Island (SC) Fire Rescue and an Emergency Response Coordinator with the United States Department of Health and Human Services  National Disaster Medical System Incident Response Coordination Team.
Recent Posts
Jumping Through Hoops August 4, 2014
Questioning Heroism July 13, 2014
Compassion July 2, 2014
Making Lightning June 22, 2014
Colin Fanning
The Roto-Ray: Beauty or Beast?
One of the most important facts we reviewed when deciding on the roto ray purchase was this; With the speeds of traffic on SC 278, by the time people heard the sirens on our fire trucks our light bars (on top of the roof) were out of sight. The roto ray, with its mounted location…
2014-07-25 15:07:00
Mick Mayers
Questioning Heroism
Thanks, Bryan! I genuinely believe I do and they tend to reward me with professionalism, innovation, and compassion to our citizens daily. That's something I am happy to facilitate.
2014-07-15 04:10:00
Bryan G. Riebe
Questioning Heroism
Chief, appreciated in your response to Geoff that you work for the FFs. Believe if more Chiefs lived that philosophy our fire services would be bastions of honor, ethics, and human potential.
2014-07-15 00:05:00
Christopher Roy
Questioning Heroism
Geoff, EMS, as its own service, does not have a strong voice and in turn, does not get the respect in the media/public that it does deserve. I do hope that changes. EMS doesn't have a home either, and that doesn't help. There are so many different delivery methods in this country that its probably…
2014-07-14 23:49:00
Mick Mayers
Questioning Heroism
I'm sorry you feel that way, Geoff. The department I work with has been doing EMS (advanced care AND transport) with cross-trained personnel for over twenty years and doing a pretty good job. Our community expects a certain level of service that we have been able to provide through that model and while not every…
2014-07-14 22:01:00

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Although I am affiliated or employed by certain entities, I in no way speak in this forum or others on behalf of those entities unless I have specifically stated such. Any implication otherwise is doing so contrary to my agreements with those entities. The result is that the observations and opinions by myself or on behalf of Firehouse Zen are not sanctioned by any other entity other than Graffiti Train Sherpa Publications and are protected by the copyright laws of the United States of America.

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