Archive for August2013

Truth: Let’s Find The Scapegoat

My colleague and someone I respect, Dave Statter, happened to share an article today that has a few of you riled up.

Customer Service – The Clincher

Entry Img

Customer service doesn’t start outside the bay door.

Be Nice – More on Customer Service

Most people are embarrassed to call for help. We hear it all the time: I didn’t want to call you guys, but…

It’s Not My Problem – More Customer Service

Entry Img

The firefighter is one of the most admired professions in the world, year after year. So lighten up a little.

Adding More Value

What does the public actually expect from us?

Added Value

Our mission is to find out what it is the community wants and provide it. Simple as that.

Spread the Wealth

Entry Img

Wealth is no good sitting in a vault somewhere; it only does good when it is being used.

CRM – Wrapping It Up

Entry Img

The more you use a tool, the more familiar you get with its intricacies.

Crew Resource Management – Who’s With Me?!

“Respectfully, Doc, I want to be sure that what you want me to do is to give the patient 50 grams of morphine sulfate…”

Page 2 of 212