An influential and very critical consultant came to inquire from the Chief about the amazing things his fire department was doing. The consultant was constantly on the lecture circuit, telling others how to run their fire departments and second guessing the actions of leaders.
Even with a probie and other firefighters nearby, the Chief personally put a pot of coffee on for the consultant. He then poured his visitor’s cup full and then kept on pouring. The visiting consultant watched the overflow until he could no longer restrain himself. “It is overfull. No more will go in!”
“Like this cup”, the Chief said, “You are full of your own opinions and speculations. How can I show you enlightenment unless you first empty your cup?”