Back inÂ 2012 I ran a 21-part series on Firehouse Zen on altruism and leadership (going back I realized I skipped Part 18- go figure). Â There are any number of analogous theories that run along this vein, including just culture, transformational leadership, and servant leadership. Â In each, the common thread is the concept of leading from your heart, engaging your team, eliminating blame to get to the heart of root cause, and focusing on intrinsic rewards rather than on the extrinsic.
Putting these concepts into one area isn’t novel. I have learned about these ideas from any number of amazing authors, friends, and colleagues. I give profound thanks (and have linked to these people so you can learn more yourself) to authorsÂ like Paul LeSage, Robert Greenleaf, Patrick Lencioni, Ken Blanchard, and any number of other experts.Â Interestingly enough, you could actually derive much of the basic knowledge yourself fromÂ classics like the DhammapadaÂ orÂ Sun Tzu’s The Art of War, two of my personal favorites. Â You could really just say that each of these methods and all of the knowledgeÂ is a variant on the Golden Rule: Do unto others as you would have them do unto you. Â I am also deeply indebted to the works of Malcolm Gladwell, whose best sellers The Tipping Point, Outliers, Blink, and others, inspired my interest inÂ sociology and “big data”, guidingÂ me to some of the observations I personally have on leading.
A reader recently asked if I couldÂ put all the links to this series in one place. Â I was surprised that, indeed, I had not already done that! Â So here they are:
Series on Leadership That Matters: Servant Leadership. All links.
Part 1 – http://bit.ly/ZsdYJz
Part 2 – http://bit.ly/VFOTLi
Part 3 – http://bit.ly/XOH7ym
Part 4 – http://bit.ly/VFOzMH
Part 5 – http://bit.ly/XUnmCP
Part 6 – http://bit.ly/Yo8UF0
Part 7 – http://bit.ly/WcUK7Y
Part 8 – http://bit.ly/1q7c1Ur
Part 9 – http://bit.ly/1u3Z2OS
Part 10 – http://bit.ly/1G2TBYQ
Part 11 – http://bit.ly/12N6JTT
Part 12 – http://bit.ly/1wJF8zB
Part 13 – http://bit.ly/1waM9tt
Part 14 – http://bit.ly/15V2LtD
Part 15 – http://bit.ly/XClEsv
Part 15 Continued – http://bit.ly/1vXCNOL
Part 16 – http://bit.ly/1ypBUg6
Part 17 – http://bit.ly/WCOoof
Part 18 – MIA
Part 19 – http://bit.ly/1A3Fj6h
Part 20 – http://bit.ly/1yq5LKj
Part 21 – http://bit.ly/1s5wJjb
Part 22 – http://bit.ly/1FYEYnH
Given this is probably one of the last posts I will be entering for 2014, it is my hope that in the New Year we will all more deeply consider our actions on one another, not just as leaders, but as co-inhabitants of a very small and very fragile rock in a very large universe. Â There are many individuals out there who, for their own selfish interests, continue to be dividers. We should all consider that in one way or another, we are linked by a common bond, that of humanity. Â We all have a shared genesis somewhere, and if weÂ continue to advocate hate, it will lead to our eradicationÂ as a species.
On a more positive note though,Â I’m hoping to continue to inspire you all to compassion through action, and to continue drawing inspiration from each of you. Take the time to volunteer in your community. Cheer on a Special Olympics athlete. Hand a homeless person a warm coat. Make a disabled vet smile. Cause anÂ elderly grandmother to laugh.
Most of all though, and something we do every shift in our business, look for opportunities to make someone’s bad day into a better day. Â That’s what breaks our profession out from others: We are given the chance every single day to improve the lives of others. Â I encourage my colleagues to make it a “concierge experience”; go a little extra to make that patient or that victimÂ understand we aren’t doing this for the money. Â We do this job because it matters. Â Have a great New Year.