Author Archives: Michael "Mick" Mayers

If You Really Believe

They had no idea what they were about to face, but they did so with the total conviction of our calling, that of a firefighter.

Living Up To Chief Croker’s Ideal

Anyone can put on the uniform. It’s living up to the traditions and expectations of our predecessors that makes us either valiant or heroic.

Customer Service: A Bad Concept?

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While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

How Hot Does A Barrel Fire Have To Get For Proper Helmet Crustiness?

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I have found, for example, in the individual with a dozen patches on his or her coat, an inverse relationship between the “advertising” and how much I trust their “experience” on the scene.

Roto-Ray and Federal Q’s On POV?

By mentioning the Roto-Ray, the Federal Q, and POVs in one title, I’m going to be the high flyer of the internet.

A Little Safety Parable

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Firefighting isn’t Jackass: There is a serious difference between taking stupid risks and calculated risks.

Stuck In The Past

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When your organization is experiencing such dysfunction that it is obvious even to the newest recruit, then how clueless are you to insist that everything is coming up roses?

It’s The Minimum

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With the exception of knock-off Rolexes, almost everything must meet specific standards.

What Does It Take To Be A Firefighter Anyway?

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If the people we are recruiting can’t even solve the simplest of daily problems, what makes us think that at 0200 with the roof falling in on us that there will be sudden improvement in judgement and reasoning?

Evolution And You

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In an uncharacteristic Firehouse Zen moment, I’m going to share some not-so-heartwarming news with you: If you fail to evolve, you will die.

Dedication to Customer Service

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I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little?

In Any Change, Timing Is Essential

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I know company and chief officers who have no sense of timing. Imagine their surprise when not only do they get it wrong, but they look bad in the process. It doesn’t matter how right you are, if the time and opportunity don’t meet, you will find yourself on the losing end.

The Roto-Ray: Beauty or Beast?

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I guess the Roto-Ray is the Philadelphia Flyers of warning devices: You either love them or you hate them.

Power Is Like A Flame

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Power is like a flame. If you hold it too tight, it can smother. If you hold it too tight it will also burn.

Your Fire Department Bucket List

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What organization would be on someone’s “bucket list”? What fire and emergency service rock stars would you like to invite to the station’s kitchen table?

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