Heuristics are valuable in permitting us to make quick decisions. In 2005, Malcolm Gladwell (in his best seller, Blink) described this ability as being a very powerful tool in decision making.Â If we can trust that the information is reliable, we can act on it with some certainty.Â Conversely, acting on information when we lack […]
Emergency service delivery is a very specialized business in your unique community. There aren’t too many tenders wandering the streets of Manhattan, and conversely, there aren’t many six-man truck companies in rural Arkansas. Saying one method of delivery is better than the other is ridiculous; they don’t compare.