Category Archives:

Customer Service – The Clincher

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Customer service doesn’t start outside the bay door.

It’s Not My Problem – More Customer Service

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The firefighter is one of the most admired professions in the world, year after year. So lighten up a little.

Adding More Value

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What does the public actually expect from us?

The Right Stuff

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There is a profound need to make sure the people we bring in not only have read and signed a memo telling them what our ethics happen to be, but that they LIVE these ethics.

You Can Quote Me On That (Before 2010)

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I was driving down the road the other day and thinking, you know, I too could have a list of quotes, just like the real writers have. So in the interest of filling up a page of useless knowledge, I did.

The Antidote To Road Rage

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Who among us has not experienced anger at the inconsiderate moron who fails to pull to the right when we are well behind them, permitting us a free lane on the way to some emergency?

We Try Harder

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“Zero defects” is a pretty lofty goal, but in our business, zero defects may be the difference between life and death.

Power of Positive

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I have heard it said that the only reason a bee can fly is because it doesn’t know it shouldn’t.

Tillered Aerials and Safety Collaboration

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We find too often that people are unwilling to accept the observations and experiences of others and instead “reinvent the wheel” regularly, wasting time and money in the process.

The Way of The Chief

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What constitutes the next leader of the fire service? Which qualities break someone out from the pack?

The Capacity Building Exercise To Change All Exercises

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The KSAs we need to emphasize are our greater connection throughout the entire emergency services industry, how we need to get past the things that divide us and unite about things we can agree on and change.

Saying Goodbye To A Friend

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If we really care about leaving a legacy, we should consider the culture we develop as a result of our leadership of others.

Missionary Work

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Is the message of enlightened leadership actually getting out to the leaders of our emergency services?

I’m With Stupid But Not Right At This Moment

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I’m afraid my strategy for capturing the interest of the uninitiated has fallen through, so I’m going to have to return to preaching to the choir.  I guess it’s just as well; I’m not sure I want the lunatic fringe stalking around on my site anyway. It just so happens that I’m in the heart […]

In With The New

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I think it recharges the ol’ batteries to go back to those things you found important in the beginning, and remind yourself why you got into this in the first place.

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