Category Archives:

Credibility

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One of the biggest problems the fire service has is its credibility. I received multiple e-mails over the past few weeks about a confined space training near-miss that in reading the information, I found to be pretty troubling.

Successful Coaches Match Schemes to Personnel, Not Vice-Versa

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Through careful evaluation of skill sets, good coaches point their personnel toward positions in which they will have the greatest impact.

Be Proud, But Humble

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If you are going to implement change in your organizational culture, there should be a reluctance to be where you were and a desire to go where you are going.

Perception

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Emergency service delivery is a very specialized business in your unique community. There aren’t too many tenders wandering the streets of Manhattan, and conversely, there aren’t many six-man truck companies in rural Arkansas. Saying one method of delivery is better than the other is ridiculous; they don’t compare.

Increasing Tempo and Decreasing Resources Equals Frustration

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Where t = tempo, r = resources and f = frustration: ↑t + ↓r = ↑↑f. When we reach the result ↑↑f, it has been often expressed with an expletive and a raised middle finger.

The Disincentive for Responsible Reporting (Tax and Spend Socialists)

When I decide to offend, I think I’m an equal opportunity offender, because like I stated, I’m not a proponent of either camp. I think for myself.

Subscription Emergency Services – Your Classic Tea Bag Scenario

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In one corner, the people who think that what the South Fulton Fire Department did was reprehensible. In the other, those who think that you need to “pay to spray”. In the classic Firehouse Zen outlook, let’s go to the root of the problem.

Vest-Wearing Yard-Breathers

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If I may appeal to your rational side, if safe practices are really just sucking the life out of you, then try thinking about it from the perspective of your survivors.

How Far Outside Your Box? Frontiers Around You

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Anyone who demonstrates an obsession for the status quo and fails to think about the future with an open mind is only setting the table for their eventual obsolescence.

Customer Service: A Bad Concept?

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While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

What Does It Take To Be A Firefighter Anyway?

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If the people we are recruiting can’t even solve the simplest of daily problems, what makes us think that at 0200 with the roof falling in on us that there will be sudden improvement in judgement and reasoning?

Evolution And You

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In an uncharacteristic Firehouse Zen moment, I’m going to share some not-so-heartwarming news with you: If you fail to evolve, you will die.

Dedication to Customer Service

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I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little?

Power Is Like A Flame

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Power is like a flame. If you hold it too tight, it can smother. If you hold it too tight it will also burn.

Your Fire Department Bucket List

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What organization would be on someone’s “bucket list”? What fire and emergency service rock stars would you like to invite to the station’s kitchen table?

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