Category Archives:

We Try Harder

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“Zero defects” is a pretty lofty goal, but in our business, zero defects may be the difference between life and death.

Power of Positive

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I have heard it said that the only reason a bee can fly is because it doesn’t know it shouldn’t.

Tillered Aerials and Safety Collaboration

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We find too often that people are unwilling to accept the observations and experiences of others and instead “reinvent the wheel” regularly, wasting time and money in the process.

Shut Up

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Perhaps part of the problem in anonymity is that people feel compelled to say what they think, which in this and more than a few other cases, isn’t much.

Saying Goodbye To A Friend

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If we really care about leaving a legacy, we should consider the culture we develop as a result of our leadership of others.

I’m With Stupid But Not Right At This Moment

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I’m afraid my strategy for capturing the interest of the uninitiated has fallen through, so I’m going to have to return to preaching to the choir.  I guess it’s just as well; I’m not sure I want the lunatic fringe stalking around on my site anyway. It just so happens that I’m in the heart […]

Tuscon – There But For The Grace of God Go I

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You can speculate, you can imagine, you can insinuate, and you can opinionate, but the long and short of it is that YOU DON’T KNOW.

But Wait! There’s More!

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If you aren’t preaching the Gospel daily, the audience doesn’t hear the message when everyone is shouting and it’s too loud to hear.

Hogs To The Trough

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If the public percieves that your service doesn’t have value, they will cut it back to where they feel it deserves to be funded, plain and simple.

Residential Fire Sprinkler Comparison

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If this doesn’t illustrate the live-saving capability of residential sprinklers, I don’t know what else to tell you. You can dry things off after they get wet. You can’t unburn your family or your home.

Subscription Emergency Services – Your Classic Tea Bag Scenario

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In one corner, the people who think that what the South Fulton Fire Department did was reprehensible. In the other, those who think that you need to “pay to spray”. In the classic Firehouse Zen outlook, let’s go to the root of the problem.

Constant Combat

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There are people I know who are in constant conflict.  We aren’t talking about warriors; we are talking about regular people who, from one day to the next, always seem to be involved in one event or another in which they feel like they must choose a side and fight.  Every day, every shift, they […]

How Far Outside Your Box? Frontiers Around You

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Anyone who demonstrates an obsession for the status quo and fails to think about the future with an open mind is only setting the table for their eventual obsolescence.

Living Up To Chief Croker’s Ideal

Anyone can put on the uniform. It’s living up to the traditions and expectations of our predecessors that makes us either valiant or heroic.

Customer Service: A Bad Concept?

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While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

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