I was driving down the road the other day and thinking, you know, I too could have a list of quotes, just like the real writers have. So in the interest of filling up a page of useless knowledge, I did.

“Zero defects” is a pretty lofty goal, but in our business, zero defects may be the difference between life and death.

The KSAs we need to emphasize are our greater connection throughout the entire emergency services industry, how we need to get past the things that divide us and unite about things we can agree on and change.

If we really care about leaving a legacy, we should consider the culture we develop as a result of our leadership of others.

If this doesn’t illustrate the live-saving capability of residential sprinklers, I don’t know what else to tell you. You can dry things off after they get wet. You can’t unburn your family or your home.

Emergency service delivery is a very specialized business in your unique community. There aren’t too many tenders wandering the streets of Manhattan, and conversely, there aren’t many six-man truck companies in rural Arkansas. Saying one method of delivery is better than the other is ridiculous; they don’t compare.

When your organization is experiencing such dysfunction that it is obvious even to the newest recruit, then how clueless are you to insist that everything is coming up roses?

Like it or not, organizational values define organizational culture. These values help guide you in times when hard decisions must be made under ambiguous situations. When organizations lack defined values, or personnel don’t understand them as the gospel truth, they don’t always reflect those values when challenged.