Emergency service delivery is a very specialized business in your unique community. There aren’t too many tenders wandering the streets of Manhattan, and conversely, there aren’t many six-man truck companies in rural Arkansas. Saying one method of delivery is better than the other is ridiculous; they don’t compare.
Like it or not, organizational values define organizational culture. These values help guide you in times when hard decisions must be made under ambiguous situations. When organizations lack defined values, or personnel don’t understand them as the gospel truth, they don’t always reflect those values when challenged.