I harbor serious concerns when individuals with the responsibility to protect the vulnerable underestimate risk and disaster comes calling.

I am constantly surprised at the discussions on “pay to spray”. By now, we should have done something about it or stop acting so surprised when it happens again.

Every day it is something else: Staffing cuts, furloughs, pension systems under attack. And now, if all that isn’t enough, the politicians would like to go after the benefits allocated for our loved ones if we die in the line of duty.

Deep down inside, we might say to ourselves, “That could never happen here.” Or we feel it coming up and we suppress it, because we know, if we were ever to actually verbalize that, it WOULD happen.

For all of you who scream insanely when a firefighter is missing his gloves on a Dave Statter video, why don’t you get mad about this?

Lest you think this blog has gone to the evaluation of restaurants, this is actually a discussion on customer service. So pay attention.

Grow up. Fun doesn’t come unless you earn it. You can have fun all day long, but in the end, if you haven’t accomplished anything, you’re just one more clown among many.

I was driving down the road the other day and thinking, you know, I too could have a list of quotes, just like the real writers have. So in the interest of filling up a page of useless knowledge, I did.

People love to hate hypocrites. And in this day and age where so many people are looking for heroes, when we get it wrong, we get it wrong in a big way.

Complacency is a subject that seems to surface repeatedly in our business, a business that requires constant vigilance. It strikes all of us at one point or another. The cure, sadly enough, seems to be getting stung.

“Zero defects” is a pretty lofty goal, but in our business, zero defects may be the difference between life and death.

The KSAs we need to emphasize are our greater connection throughout the entire emergency services industry, how we need to get past the things that divide us and unite about things we can agree on and change.

If we really care about leaving a legacy, we should consider the culture we develop as a result of our leadership of others.

I’m afraid my strategy for capturing the interest of the uninitiated has fallen through, so I’m going to have to return to preaching to the choir.  I guess it’s just as well; I’m not sure I want the lunatic fringe stalking around on my site anyway. It just so happens that I’m in the heart […]

If you aren’t preaching the Gospel daily, the audience doesn’t hear the message when everyone is shouting and it’s too loud to hear.