Category Archives:

Pay To Spray Redux

This is going to be an article about fire service funding, or the lack of it. If you are easily distracted, don’t read the title and start spouting off. There is ALWAYS more to the story than just your perspective.  Tragedy doesn’t begin to describe this situation, but in Saskatchewan a few days ago, two […]

But Wait! There’s More!

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If you aren’t preaching the Gospel daily, the audience doesn’t hear the message when everyone is shouting and it’s too loud to hear.

Hogs To The Trough

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If the public percieves that your service doesn’t have value, they will cut it back to where they feel it deserves to be funded, plain and simple.

Customer Service: A Bad Concept?

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While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

Putting Things In Perspective

As much as the media hype is annoying and excessive, my heart breaks for the parents of the first swine flu death in the United States, as well as for all of the other deaths that have occurred so far. As the parent of three young children, I can only imagine the pain that the […]

What Is “Better”?

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I was playing around with Twitter the other day and blundered onto a site that discusses social media, coincidentally named Social Media Insider, which of course, led me to a link (and to another) in regard to quality.  The title of the blog was actually "What Does Better Mean" and it was on a blog […]

Persistence

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Jacob Riis said, "When nothing seems to help, I go and watch a stonecutter hammering away at his rock perhaps a hundred times without so much as a crack showing in it. Yet at the hundred and first blow, it will split in two, and I know it was not that blow that did it […]

Customer Education

Every time I hear someone use the term "fireproof", it makes me think of something my dad (a retired Fire Marshal) used to say: "Nothing is fireproof; a cinderblock at the bottom of the ocean will burn if you can get it to the right temperature." When you hear people refer to SCBA as our […]

Planning for US&R Teams

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I was sharing some information with a colleague tonight and I realized that perhaps some of you reading might like access to this research as well.  This is my paper on Developing a Strategic Plan for the South Carolina Urban Search and Rescue Program. It is a pretty lengthy read (115 pages) but if you […]

Lots of Work Ahead in 2009

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One of my biggest concerns in 2008 has been the dwindling funds available for urban search and rescue programs around the nation. When things cut loose out there, these are the resources that everyone wants, but given the state of funding for these programs and the state of the economy, they may also be the […]