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Subscription Emergency Services – Your Classic Tea Bag Scenario

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In one corner, the people who think that what the South Fulton Fire Department did was reprehensible. In the other, those who think that you need to “pay to spray”. In the classic Firehouse Zen outlook, let’s go to the root of the problem.

How Far Outside Your Box? Frontiers Around You

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Anyone who demonstrates an obsession for the status quo and fails to think about the future with an open mind is only setting the table for their eventual obsolescence.

Customer Service: A Bad Concept?

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While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

Stuck In The Past

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When your organization is experiencing such dysfunction that it is obvious even to the newest recruit, then how clueless are you to insist that everything is coming up roses?

It’s The Minimum

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With the exception of knock-off Rolexes, almost everything must meet specific standards.

What Does It Take To Be A Firefighter Anyway?

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If the people we are recruiting can’t even solve the simplest of daily problems, what makes us think that at 0200 with the roof falling in on us that there will be sudden improvement in judgement and reasoning?

Dedication to Customer Service

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I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little?

Here’s To Freethinkers

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A long time ago, a bunch of guys weren’t happy with the status quo.

FHZ Does “Sharing The Wealth” – First Due Blog Carnival

Until I met Chief Harry Diezel, who at the time was the Chief of the Virginia Beach Fire Department, I didn’t really have a vision of what my future in the fire service would be. He inspired me to be visionary and innovative, and to not be afraid of change.

Conflict

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Conflict is inevitable. Conflict will come regardless of how much you try to avoid it. Because it is inevitable, as a leader, you need to know how to deal with it.

International Influence

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We have to seek to understand deeper before we can determine and judge. In the process, we might also gain more information on subject matter that we didn’t have the answers to before.

Tolerance

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There is a great deal of controversy on the internet at any given time, but the postings between people we should be working with are getting to the point where they are troubling. Heated rhetoric, personal attacks, and just out and out anger are more commonplace now then ever.

Mixing EMS and The Fire Service

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When I hear anyone suggest that the merger of fire and EMS is a mistake because “firefighters lack the skills to provide paramedic care”, I am highly insulted.

Almost Good Enough

What does it mean to be “good enough”? Is being good enough sufficient to meet the needs of our customers? Is it good enough to meet safety requirements? Is being “good enough” good enough to keep civilians from being killed, much less firefighters?

Values

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If your organization doesn’t have agreed-upon values, it’s a good time to get your people together and discuss some. Value statements provide direction to those who have to make a watershed decision at some point with little guidance otherwise.

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