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The Annapolis Mansion Fire, Investigating, and of course, The Haters

As you are well aware, there was an extraordinarily tragic fire this week in Annapolis, MD* where it appears six people- two grandparents and four of their grandchildren- may have died in the blaze.  This incident has also gotten a significant amount of media attention, from CNN; CBS via WUSA; and any number of other conventional media outlets. Understandably, there […]

Being First Versus Being Right

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We are in such a hurry to get it first that we fail to get it right.

The Antidote To Road Rage

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Who among us has not experienced anger at the inconsiderate moron who fails to pull to the right when we are well behind them, permitting us a free lane on the way to some emergency?

Shut Up

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Perhaps part of the problem in anonymity is that people feel compelled to say what they think, which in this and more than a few other cases, isn’t much.

Haters Need Not Apply

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It’s just become a norm of our victim society that it’s okay to be self-righteous and it’s okay to go after anyone who doesn’t think like us.

But Wait! There’s More!

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If you aren’t preaching the Gospel daily, the audience doesn’t hear the message when everyone is shouting and it’s too loud to hear.

Hogs To The Trough

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If the public percieves that your service doesn’t have value, they will cut it back to where they feel it deserves to be funded, plain and simple.

Residential Fire Sprinkler Comparison

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If this doesn’t illustrate the live-saving capability of residential sprinklers, I don’t know what else to tell you. You can dry things off after they get wet. You can’t unburn your family or your home.

Be Proud, But Humble

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If you are going to implement change in your organizational culture, there should be a reluctance to be where you were and a desire to go where you are going.

The Disincentive for Responsible Reporting (Tax and Spend Socialists)

When I decide to offend, I think I’m an equal opportunity offender, because like I stated, I’m not a proponent of either camp. I think for myself.

Subscription Emergency Services – Your Classic Tea Bag Scenario

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In one corner, the people who think that what the South Fulton Fire Department did was reprehensible. In the other, those who think that you need to “pay to spray”. In the classic Firehouse Zen outlook, let’s go to the root of the problem.

Customer Service: A Bad Concept?

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While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

Dedication to Customer Service

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I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little?

To My Facebook Friends

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While I created Firehouse Zen to educate others, my Facebook, Twitter, LinkedIn, and Firefighter Nation accounts have become essentially my “research sources”.

What Defines A Successful Outcome?

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We all define what completes a job, or any task, I should say, differently. What makes a task complete has to do with your work ethic, your education level, and the amount of feedback you receive from supervisory personnel.

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