Category Archives:

But Wait! There’s More!

Entry Img

If you aren’t preaching the Gospel daily, the audience doesn’t hear the message when everyone is shouting and it’s too loud to hear.

Hogs To The Trough

Entry Img

If the public percieves that your service doesn’t have value, they will cut it back to where they feel it deserves to be funded, plain and simple.

Article: Modern Approaches To Fire Suppression

Entry Img

The results of technology can produce wonderful results, and conversely, be misapplied and create major disaster.

Power of a Foot

Entry Img

The people who have worked with me for years know I want my door to be open, but it’s really just to give the impression that it’s open. It’s not.

The Sword

Entry Img

While leaders must have the ability to exercise statesmanship, these soft skills are sometimes not fully appreciated unless you can bring some smackdown to the table.

The New Year: The Object of Power

Entry Img

The truly powerful are so because they have empowered others.

Credibility

Entry Img

One of the biggest problems the fire service has is its credibility. I received multiple e-mails over the past few weeks about a confined space training near-miss that in reading the information, I found to be pretty troubling.

Successful Coaches Match Schemes to Personnel, Not Vice-Versa

Entry Img

Through careful evaluation of skill sets, good coaches point their personnel toward positions in which they will have the greatest impact.

Be Proud, But Humble

Entry Img

If you are going to implement change in your organizational culture, there should be a reluctance to be where you were and a desire to go where you are going.

Perception

Entry Img

Emergency service delivery is a very specialized business in your unique community. There aren’t too many tenders wandering the streets of Manhattan, and conversely, there aren’t many six-man truck companies in rural Arkansas. Saying one method of delivery is better than the other is ridiculous; they don’t compare.

Fixing The Unfixable

Entry Img

Despite being positive and embracing enlightened discussion, there are occasions where no matter what you do, no matter how well-intentioned you are, you can be overwhelmed by the short-sighted.

The Disincentive for Responsible Reporting (Tax and Spend Socialists)

When I decide to offend, I think I’m an equal opportunity offender, because like I stated, I’m not a proponent of either camp. I think for myself.

Subscription Emergency Services – Your Classic Tea Bag Scenario

Entry Img

In one corner, the people who think that what the South Fulton Fire Department did was reprehensible. In the other, those who think that you need to “pay to spray”. In the classic Firehouse Zen outlook, let’s go to the root of the problem.

How Far Outside Your Box? Frontiers Around You

Entry Img

Anyone who demonstrates an obsession for the status quo and fails to think about the future with an open mind is only setting the table for their eventual obsolescence.

Customer Service: A Bad Concept?

Entry Img

While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

Page 2 of 612345...Last »