Category Archives:

It’s The Minimum

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With the exception of knock-off Rolexes, almost everything must meet specific standards.

Dedication to Customer Service

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I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little?

In Any Change, Timing Is Essential

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I know company and chief officers who have no sense of timing. Imagine their surprise when not only do they get it wrong, but they look bad in the process. It doesn’t matter how right you are, if the time and opportunity don’t meet, you will find yourself on the losing end.

The Weekly Weasel – Your Jealous Eyes

Remember Shakespeare’s Othello? Envy, people get killed, suicides occur, and the plot is exposed. Your basic Shakespearean tragedy, as it were. Sounds like work.

Balance and Equilibrium

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Unless I am compelled to do so for official business, or intend to engage in a learning session in which I can take away lessons from the event, I’d just as soon do the things I do and avoid hanging around to look at the carnage of someone else’s bad day.

FHZ Does “Sharing The Wealth” – First Due Blog Carnival

Until I met Chief Harry Diezel, who at the time was the Chief of the Virginia Beach Fire Department, I didn’t really have a vision of what my future in the fire service would be. He inspired me to be visionary and innovative, and to not be afraid of change.

The Weekly Weasel – Installation #1

Integrity is an important trait because it fills in the biggest blank in a personal relationship; it tells everyone that if presented with an ambiguous situation, you will do the right thing.

Conflict

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Conflict is inevitable. Conflict will come regardless of how much you try to avoid it. Because it is inevitable, as a leader, you need to know how to deal with it.

If They Can Do This, So Can We

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Why we can’t get a better understanding across our personal dividing lines, I don’t know. But instead of talking about what color helmets we wear and how many lights we have on our POVs, maybe we should be taking on issues like recruitment of good people, understanding why some communities require career personnel and some must do with volunteers, understanding that some of us choose to be career and some find that they can volunteer in their communities, and some can actually do both, and any number of subjects.

International Influence

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We have to seek to understand deeper before we can determine and judge. In the process, we might also gain more information on subject matter that we didn’t have the answers to before.

Tolerance

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There is a great deal of controversy on the internet at any given time, but the postings between people we should be working with are getting to the point where they are troubling. Heated rhetoric, personal attacks, and just out and out anger are more commonplace now then ever.

Squirrel In The Middle of The Road

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Our job entails more than just responding to emergencies. It entails responding to community needs and assisting our neighbors. That assistance comes in many forms, but the agencies who get it will be survivors, and those who don’t, well, I think you can figure that out yourself. It’s not a matter of “if”, but “when”.

Mixing EMS and The Fire Service

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When I hear anyone suggest that the merger of fire and EMS is a mistake because “firefighters lack the skills to provide paramedic care”, I am highly insulted.

Almost Good Enough

What does it mean to be “good enough”? Is being good enough sufficient to meet the needs of our customers? Is it good enough to meet safety requirements? Is being “good enough” good enough to keep civilians from being killed, much less firefighters?

Values

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If your organization doesn’t have agreed-upon values, it’s a good time to get your people together and discuss some. Value statements provide direction to those who have to make a watershed decision at some point with little guidance otherwise.

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