Dysfunction and Our Shared Existence

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When we are involved day-to-day in the crisis we may be too close to the problem to be objective.

The Dysfunctional Organization

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One of the first steps in solving a problem is recognizing you have one.

Dysfunction: A New Discussion

The basic issue in intractable conflict is mistrust, or in some cases, a total absence of trust.

Emotions – What Can We Do About Them?

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When the stakes are high and getting it wrong could mean catastrophic outcomes, we must keep our head in the game.

Emotion – Too Much of a Good Thing?

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Our adrenaline overload may very well be the contributing factor to our demise or someone else’s.

Emotion – Check Your Own Pulse First

The first pulse that you should check on a medical call is your own.

Emotion – The Response We Don’t Want

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When we face an external stimulus, we experience reaction to that stimulus. Even the lowest forms of life, like probies, do.

Emotion – Don’t Get Carried Away

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Emotion has no place on the fireground.

Truth: Let’s Find The Scapegoat

My colleague and someone I respect, Dave Statter, happened to share an article today that has a few of you riled up.

Customer Service – The Clincher

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Customer service doesn’t start outside the bay door.

Be Nice – More on Customer Service

Most people are embarrassed to call for help. We hear it all the time: I didn’t want to call you guys, but…

It’s Not My Problem – More Customer Service

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The firefighter is one of the most admired professions in the world, year after year. So lighten up a little.

Adding More Value

What does the public actually expect from us?

Added Value

Our mission is to find out what it is the community wants and provide it. Simple as that.

Spread the Wealth

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Wealth is no good sitting in a vault somewhere; it only does good when it is being used.

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