Tag Archives: change

Subscription Emergency Services – Your Classic Tea Bag Scenario

Entry Img

In one corner, the people who think that what the South Fulton Fire Department did was reprehensible. In the other, those who think that you need to “pay to spray”. In the classic Firehouse Zen outlook, let’s go to the root of the problem.

Constant Combat

Entry Img

There are people I know who are in constant conflict.  We aren’t talking about warriors; we are talking about regular people who, from one day to the next, always seem to be involved in one event or another in which they feel like they must choose a side and fight.  Every day, every shift, they […]

Vest-Wearing Yard-Breathers

Entry Img

If I may appeal to your rational side, if safe practices are really just sucking the life out of you, then try thinking about it from the perspective of your survivors.

How Far Outside Your Box? Frontiers Around You

Entry Img

Anyone who demonstrates an obsession for the status quo and fails to think about the future with an open mind is only setting the table for their eventual obsolescence.

If You Really Believe

They had no idea what they were about to face, but they did so with the total conviction of our calling, that of a firefighter.

Living Up To Chief Croker’s Ideal

Anyone can put on the uniform. It’s living up to the traditions and expectations of our predecessors that makes us either valiant or heroic.

Customer Service: A Bad Concept?

Entry Img

While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a much more altruistic reason for our embracing that belief.

Roto-Ray and Federal Q’s On POV?

By mentioning the Roto-Ray, the Federal Q, and POVs in one title, I’m going to be the high flyer of the internet.

A Little Safety Parable

Entry Img

Firefighting isn’t Jackass: There is a serious difference between taking stupid risks and calculated risks.

Stuck In The Past

Entry Img

When your organization is experiencing such dysfunction that it is obvious even to the newest recruit, then how clueless are you to insist that everything is coming up roses?

Evolution And You

Entry Img

In an uncharacteristic Firehouse Zen moment, I’m going to share some not-so-heartwarming news with you: If you fail to evolve, you will die.

Dedication to Customer Service

Entry Img

I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little?

In Any Change, Timing Is Essential

Entry Img

I know company and chief officers who have no sense of timing. Imagine their surprise when not only do they get it wrong, but they look bad in the process. It doesn’t matter how right you are, if the time and opportunity don’t meet, you will find yourself on the losing end.

Power Is Like A Flame

Entry Img

Power is like a flame. If you hold it too tight, it can smother. If you hold it too tight it will also burn.

Your Fire Department Bucket List

Entry Img

What organization would be on someone’s “bucket list”? What fire and emergency service rock stars would you like to invite to the station’s kitchen table?

Page 20 of 26« First...10...1819202122...Last »