Tag Archives: government

Truth: Let’s Find The Scapegoat

My colleague and someone I respect, Dave Statter, happened to share an article today that has a few of you riled up.

Customer Service – The Clincher

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Customer service doesn’t start outside the bay door.

Be Nice – More on Customer Service

Most people are embarrassed to call for help. We hear it all the time: I didn’t want to call you guys, but…

It’s Not My Problem – More Customer Service

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The firefighter is one of the most admired professions in the world, year after year. So lighten up a little.

Adding More Value

What does the public actually expect from us?

Added Value

Our mission is to find out what it is the community wants and provide it. Simple as that.

Spread the Wealth

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Wealth is no good sitting in a vault somewhere; it only does good when it is being used.

CRM – Wrapping It Up

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The more you use a tool, the more familiar you get with its intricacies.

Crew Resource Management – Who’s With Me?!

“Respectfully, Doc, I want to be sure that what you want me to do is to give the patient 50 grams of morphine sulfate…”

More About CRM – Shared Experience

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Even the military, transition to a flatter hierarchy in response to a more diverse mission is important.

Talking About CRM

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The basics of crew resource management have day-to-day implications for the improvement of our work product as well as in maintaining a safe environment.

Slow News Weekend

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Not every weekend can be busy and we don’t want it to be. At some point, we need to wind down, to decompress.

Parting From Tradition

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A Furby is pretty much a plastic and synthetic fur housing designed for maximum cuteness. It’s a damn toy.

Being First Versus Being Right

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We are in such a hurry to get it first that we fail to get it right.

The Yield of Pressure

I wonder too, with that much pressure, how much is destroyed in achieving the result?

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