Tag Archives: quote

Make It Fit

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Even if we are doing the things that we consider to be right, if we are saying the wrong things, we are creating the impression that it is okay to hate.

Emotions – What Can We Do About Them?

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When the stakes are high and getting it wrong could mean catastrophic outcomes, we must keep our head in the game.

Emotion – Too Much of a Good Thing?

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Our adrenaline overload may very well be the contributing factor to our demise or someone else’s.

Emotion – Check Your Own Pulse First

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The first pulse that you should check on a medical call is your own.

Emotion – The Response We Don’t Want

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When we face an external stimulus, we experience reaction to that stimulus. Even the lowest forms of life, like probies, do.

Emotion – Don’t Get Carried Away

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Emotion has no place on the fireground.

Truth: Let’s Find The Scapegoat

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My colleague and someone I respect, Dave Statter, happened to share an article today that has a few of you riled up.

Customer Service – The Clincher

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Customer service doesn’t start outside the bay door.

Be Nice – More on Customer Service

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Most people are embarrassed to call for help. We hear it all the time: I didn’t want to call you guys, but…

It’s Not My Problem – More Customer Service

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The firefighter is one of the most admired professions in the world, year after year. So lighten up a little.

Adding More Value

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What does the public actually expect from us?

Added Value

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Our mission is to find out what it is the community wants and provide it. Simple as that.

Spread the Wealth

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Wealth is no good sitting in a vault somewhere; it only does good when it is being used.

CRM – Wrapping It Up

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The more you use a tool, the more familiar you get with its intricacies.

Crew Resource Management – Who’s With Me?!

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“Respectfully, Doc, I want to be sure that what you want me to do is to give the patient 50 grams of morphine sulfate…”

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Michael "Mick" Mayers

Deputy Fire Chief - Operations Division for Hilton Head Island (SC) Fire Rescue and an Emergency Response Coordinator with the United States Department of Health and Human Services  National Disaster Medical System Incident Response Coordination Team.
Recent Posts
Comments
Colin Fanning
The Roto-Ray: Beauty or Beast?
One of the most important facts we reviewed when deciding on the roto ray purchase was this; With the speeds of traffic on SC 278, by the time people heard the sirens on our fire trucks our light bars (on top of the roof) were out of sight. The roto ray, with its mounted location…
2014-07-25 15:07:00
Mick Mayers
Questioning Heroism
Thanks, Bryan! I genuinely believe I do and they tend to reward me with professionalism, innovation, and compassion to our citizens daily. That's something I am happy to facilitate.
2014-07-15 04:10:00
Bryan G. Riebe
Questioning Heroism
Chief, appreciated in your response to Geoff that you work for the FFs. Believe if more Chiefs lived that philosophy our fire services would be bastions of honor, ethics, and human potential.
2014-07-15 00:05:00
Christopher Roy
Questioning Heroism
Geoff, EMS, as its own service, does not have a strong voice and in turn, does not get the respect in the media/public that it does deserve. I do hope that changes. EMS doesn't have a home either, and that doesn't help. There are so many different delivery methods in this country that its probably…
2014-07-14 23:49:00
Mick Mayers
Questioning Heroism
I'm sorry you feel that way, Geoff. The department I work with has been doing EMS (advanced care AND transport) with cross-trained personnel for over twenty years and doing a pretty good job. Our community expects a certain level of service that we have been able to provide through that model and while not every…
2014-07-14 22:01:00

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DISCLAIMER

Although I am affiliated or employed by certain entities, I in no way speak in this forum or others on behalf of those entities unless I have specifically stated such. Any implication otherwise is doing so contrary to my agreements with those entities. The result is that the observations and opinions by myself or on behalf of Firehouse Zen are not sanctioned by any other entity other than Graffiti Train Sherpa Publications and are protected by the copyright laws of the United States of America.

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